Refund policy

RETURN AND REFUND POLICY

Last updated: 26 September 2026

At Left Wright Collective, we want you to be satisfied with your purchase. This policy explains how cancellations, returns, replacements and refunds are handled.

Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot legally be excluded, including rights under the Australian Consumer Law and applicable Canadian consumer-protection laws.

CHANGE-OF-MIND RETURNS

You may request a change-of-mind return within 7 calendar days after delivery.

To qualify, the item must be unused, unworn and in its original condition and packaging. You must also provide your order number or other proof of purchase.

Contact us at info@leftwrightcollective.com before returning an item. Returns sent without prior authorisation may not be accepted.

Approved returns may need to be sent to a designated international returns facility. The correct address depends on the product and may change. Do not send a return to the address on the parcel or to our business address.

Customers are responsible for tracked return postage costs for change-of-mind returns. Original delivery charges are not refundable for change-of-mind returns. We are not responsible for returned parcels that are lost or damaged in transit.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, unsafe, materially different from its description, or not what you ordered, contact us promptly at info@leftwrightcollective.com.

Where practical, contact us within 7 days of delivery so we can lodge a prompt claim with our fulfilment provider. Please include:

• Your order number
• A description of the problem
• Clear photographs or video showing the item and problem
• A photograph of the shipping label if the wrong item was supplied

The 7-day request assists us with our supplier claim and does not limit any non-excludable statutory consumer rights. If you discover a problem later, please still contact us.

After reviewing the claim, we will provide an appropriate remedy, which may include a replacement, repair, partial refund or full refund, depending on the circumstances and applicable law. Where the law requires us to cover reasonable return costs for a faulty or incorrect item, we will provide instructions.

LOST OR SIGNIFICANTLY DELAYED PARCELS

Please contact us if tracking has not updated or the parcel appears significantly delayed. If tracking has stopped updating for more than 30 days and the parcel is confirmed lost, we will arrange a replacement or refund as appropriate.

INCORRECT ADDRESSES AND UNCLAIMED PARCELS

Customers are responsible for entering a complete and accurate delivery address and contact information at checkout. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after fulfilment begins.

A refund or free replacement might not be available when a parcel cannot be delivered because the customer supplied an incorrect address, incomplete contact details or failed to claim the parcel, except where required by law.

CANCELLATIONS

Contact us immediately if you wish to cancel an order. Orders are sent to our fulfilment provider automatically, so cancellation is not guaranteed after processing begins.

If we can stop the order before processing or dispatch, we will cancel it and refund the payment. If it has already entered fulfilment or been dispatched, the applicable return process will apply.

ITEMS NOT ELIGIBLE FOR VOLUNTARY CHANGE-OF-MIND RETURNS

Unless required by law, voluntary change-of-mind returns are not available for:

• Gift cards
• Personalised or custom-made products
• Perishable products
• Opened personal-care or hygiene products
• Products damaged through misuse or ordinary wear and tear
• Items specifically marked as final sale before purchase

These exclusions do not remove any rights relating to faulty, unsafe, incorrectly described or incorrectly supplied products.

REFUNDS

We will notify you when your return or claim has been reviewed. Approved refunds are issued to the original payment method.

Please allow up to 10 business days after approval for us to process the refund. Your bank or payment provider may require additional time to place the funds in your account.

CONTACT US

To request a cancellation, return, replacement or refund, email info@leftwrightcollective.com. Include your order number and the email address used at checkout.