Shipping policy

SHIPPING POLICY

Last updated: 26 September 2026

Left Wright Collective uses a third-party fulfilment partner to prepare and ship orders directly to customers.

ORDER PROCESSING

Orders are sent to our fulfilment partner automatically after payment is confirmed. Processing and dispatch times vary depending on the product, availability, destination, carrier and order volume.

Orders placed on weekends or public holidays might begin processing on the next business day.

SHIPPING DESTINATIONS

We currently offer shipping to Australia, Canada, the United States and New Zealand. Additional destinations may be available as our store expands. The countries and regions currently available for delivery are shown at checkout.

If your destination can be selected and a shipping option is displayed, we currently offer delivery to that location.

Available destinations may change because of carrier availability, customs restrictions, local regulations or fulfilment limitations. If your country or region does not appear at checkout, we cannot currently ship your order there.

Some remote locations, islands, parcel lockers, post-office boxes or other restricted addresses might not be serviceable by the available carrier. We will contact you if we cannot fulfil an order to the address provided.

SHIPPING COSTS

Available shipping methods and their prices are displayed at checkout before payment. Charges can vary by destination, order value and currency.

Free standard shipping may be offered for selected destinations or when an order reaches the qualifying amount displayed at checkout.

DELIVERY ESTIMATES

Any delivery date or timeframe displayed on our website, at checkout, in an order confirmation or in a shipping notification is an estimate only and is not guaranteed.

Delivery may be affected by customs processing, carrier delays, severe weather, public holidays, peak shopping periods, manufacturer closures, remote destinations and other events outside our reasonable control.

If an expedited or express option is offered at checkout, it applies only to eligible orders and destinations. Processing time may still apply before dispatch.

TRACKING

You will receive an order confirmation after checkout. A shipping confirmation may be sent when fulfilment begins, followed by a separate tracking update when the carrier’s tracking number becomes available.

Tracking can take several business days to begin showing movement after a label or tracking number is created.

If tracking does not update for an extended period, contact us at info@leftwrightcollective.com with your order number. A parcel may be treated as lost when tracking has shown no movement for more than 30 days, subject to investigation with the carrier and fulfilment provider.

INTERNATIONAL FULFILMENT, TAXES AND DUTIES

Products may be dispatched from an overseas manufacturer or fulfilment facility, regardless of the customer’s delivery destination.

Unless checkout expressly states that taxes and duties are included, the recipient is responsible for any import duties, taxes, customs charges or carrier fees imposed by the destination country. These charges are determined by government and customs authorities and are not controlled by Left Wright Collective.

Customers are responsible for checking any import restrictions that apply in their destination country.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address and contact information at checkout.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing begins.

Left Wright Collective is not responsible for loss, delay or additional costs caused by an incorrect or incomplete address, an unclaimed parcel or a customer’s failure to respond to a carrier, except where required by applicable law.

ORDER CHANGES AND CANCELLATIONS

Contact us immediately if you need to change or cancel an order. Because orders are transferred to our fulfilment partner automatically, changes and cancellations cannot be guaranteed after processing begins.

If an order has already been processed or dispatched, our Return and Refund Policy will apply.

DELAYS, LOST PARCELS AND DELIVERY PROBLEMS

If your order appears significantly delayed, tracking is invalid or the parcel has not arrived within the estimated timeframe, email info@leftwrightcollective.com with your order number.

We will investigate with the carrier and fulfilment provider. Depending on the outcome and applicable consumer law, we may arrange a replacement or refund.

Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot legally be excluded, including rights under the Australian Consumer Law, applicable Canadian consumer-protection laws and any other mandatory consumer laws that apply to the sale.

CONTACT US

For shipping questions, contact:

Left Wright Collective
Email: info@leftwrightcollective.com

Please include your order number and the email address used at checkout.